Appointment Policies

Our goal is to provide quality individualized dermatologic care in a timely manner. “No-shows” and late cancellations inconvenience those individuals who need access to care in a timely manner. We would like to remind you of our office policy regarding missed appointments. This policy enables us to best utilize available appointments for our patients in need of care.

Cancellation / No Show Policy

To be respectful of the medical needs of all patients, please be courteous and call us promptly if you are unable to show up for an appointment. This time will be reallocated to someone who needs treatment. If it is necessary for you to cancel your appointment, we require that you call at least 24 hours in advance. Appointments are in high demand and your early cancellation will give another person the opportunity to have access to timely care.

If an appointment is not cancelled with proper notice, you may be charged a fee. Your insurance company will not cover this charge. Insurance companies only consider covering costs for services that were rendered by a licensed provider.

Fee Schedule

• First missed appointment — No charge. We understand that mistakes happen.
• Second missed appointment — $25 fee will be billed to your account.
• Third missed appointment — $50 fee will be billed to your account.
• Repeated no shows may result in the patient and/or family being discharged from our practice.

• * Fees are at the discretion of the business owner.
• * Fees are incurred for each family member scheduled.

Late Arrivals

We understand that delays can occasionally happen; however, we must try our best to keep the providers on schedule. If a patient arrives more than 10 minutes past their scheduled time, we may have to reschedule your appointment.

Account Balances

If you are having a difficult time paying a balance, we are here to work with you. If you have questions about your bill, or would like to discuss payment plan options, please contact the office and speak to the Practice Administrator or the Patient Care Coordinator.

How to Cancel an Appointment

Our practice firmly believes that a good provider/patient relationship is based upon understanding and good communication.

To cancel appointments, please call or message the office. If you do not reach one of our helpful team members, you may leave a message on our voicemail.